Delivery & Returns
Delivery
Click here for Christmas Delivery Information
. We will deliver the Products ordered by you to the address, which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items, which have not been received.
. You may specify a delivery address, which is different from your billing address, if, for example, you would like us to deliver the Products directly to the recipient.
. We do deliver outside of Europe. If you are outside the EU, please just enter your address and change the country when specified.
. If the order is Express Next Day Delivery and placed before 1 PM (Monday to Friday) then it will be processed and dispatch the same day. Delivery will occur on the next working day in this instance.
. If you choose Standard Recorded delivery (which comes standard with the Free shipping option when spending over £35) then this will be dispatched next day and could take up to 5 working days after placing the order. Our normal working hours are Monday to Friday 9am - 5.30pm. We only process and dispatch orders during these timescales.
. Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale.
. Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.
. If you do not receive Products ordered by you within 7 days of the date on which you ordered them, we shall have no liability to you unless you notify us by email at info@my1styears.com of the problem within 10 days of the date on which you ordered the Products.
. The majority of our products are dispatched 1st Class Recorded Royal Mail. If you have not received your items, you must check with your local sorting office even if you have not received notification from your postman that they are holding items for you.
. In the event that we reproduce an item for you and subsequently the original is returned as undelivered by Royal Mail, we reserve the right to charge an administrative fee up to 100% of the sales price of the reproduced product.
. We reserve the right to wait up to 10 working days from the date of dispatch before replacing an undelivered item.
Order Cancellations
. For most items, you have the legal right to cancel your order within 7 working days of receiving the goods. However, this does not apply to certain items, which we have made, personalised or customised specifically for you. It does not apply to any goods, which have been opened.
. Order cancellations must be made in writing, quoting your order number, within 7 working days beginning the day after the day on which the item is delivered.
. If you wish to cancel your order you can notify us by email to info@my1styears.com or by telephone (08452267676) before we have dispatched the goods to you or: Where goods have already been dispatched to you, the goods must be returned to us in accordance with the 'Returns and exchange' section below.
. Please note: In order to provide a fast service some products are immediately sent for production. Please check your order on screen and the confirmation email carefully as we cannot refund products, which have been mis-spelt.
. We reserve the right to cancel your order at any time and issue a full refund.
. The provisions of this clause do not affect your statutory rights.
Returns and exchange
. If you are not completely satisfied with the goods, simply return them to us at any time within 14 days of receipt. We will issue a full refund or exchange as soon as possible after you cancel your order. The costs of returning goods to us shall be borne by you.
. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to using a delivery service that insures you for the value of the goods, as we cannot be held responsible for items damaged or lost in the post.
. Your rights to return the goods to us will not apply in the following circumstances:
-Any products that we have made, personalised or customised specifically for you
-Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.
- If you have made a spelling mistake on your order and it has been sent for production.
. If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item and your costs in returning it to us.
. The item(s) must be returned in the condition in which you received it within 30 days of delivery. By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.
. We regret that postage and packing costs for unwanted items cannot be refunded. Even if you have qualified for free delivery when placing your order, a postage and packing charge of £1.25 per item will be levied on unwanted items and deducted from any refund given.
Please note:
- You have a duty to return the item to us and the cost of doing so is your responsibility, except if the item is faulty or does not comply with the contract.
- The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.
