Terms of service

1. The Website, My 1st Years and You

These Terms of Service ("Terms") apply to your use of the My 1st Years website at www.my1styears.com (the "Website") and to purchases made through the Website.

By accessing or using the Website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website.

The Website is operated by Infinity Reliance Limited, a company registered in England and Wales. Our registered office is:

Infinity Reliance Limited
My 1st Years
4 Cheaney Drive
Grange Park
Northampton
NN4 5FB
United Kingdom

Company registration number: 7033682

Any reference in these Terms to "My 1st Years," "we," "us," or "our" means Infinity Reliance Limited.

For US customers, our contact details are:

My 1st Years
4 Cheaney Drive
Grange Park
Northampton
NN4 5FB
United Kingdom

Email: support@my1styears.com
Website: www.my1styears.com/en-us/

For customer service and returns, please use the contact details and instructions provided on the Website.

2. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this Website and will become effective when posted, unless otherwise stated.

Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.

If you do not agree to the revised Terms, you should stop using the Website.

3. Privacy

Your use of the Website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

Please review our Privacy Policy before using the Website or placing an order.

4. Using the Website

You may use the Website only for lawful purposes and in accordance with these Terms.

You must not:

  • use the Website in violation of any applicable federal, state, or local law;

  • attempt to gain unauthorized access to the Website or its systems;

  • interfere with the operation or security of the Website;

  • introduce viruses, malware, or other harmful material;

  • use automated systems to access or collect information from the Website without our permission;

  • impersonate another person or entity; or

  • use the Website for fraudulent, abusive, or unlawful purposes.

We reserve the right to suspend or terminate access to the Website where we reasonably believe these Terms have been breached or where necessary to protect our Website, customers, business, or third parties.

5. Registration and Accounts

You may be able to create an account on the Website.

Each account is intended for the individual who created it. You are responsible for maintaining the confidentiality of your account information and password and for all activity occurring through your account.

You must notify us promptly if you believe that your account or password has been accessed or used without authorization.

We may suspend or terminate an account if we reasonably believe that the account has been used in violation of these Terms or for fraudulent or unlawful purposes.

6. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colors, prices, availability, and other information on the Website are accurate.

However:

  • product colors may appear differently depending on your device or screen;

  • product images may vary slightly from the actual product;

  • product availability may change without notice; and

  • we may correct errors or inaccuracies at any time.

We reserve the right to limit quantities, refuse orders, discontinue products, or change product information and pricing at any time, subject to applicable law.

7. Personalized and Customized Products

Certain products may be personalized or customized according to information provided by you.

You are responsible for ensuring that all personalization details, including names, spelling, dates, and other information, are correct before completing your order.

Because personalized products are made specifically for you, personalized or customized products generally cannot be returned or exchanged solely because you have changed your mind.

This restriction does not apply where the product is defective, damaged, incorrectly personalized due to an error on our part, or where otherwise required by applicable law.

If a personalization error was caused by information incorrectly entered by you, we may be unable to provide a refund or replacement.

8. Orders and Acceptance

When you place an order through the Website, you are making an offer to purchase the products selected by you.

After placing an order, you will receive an order confirmation by email. This confirms that we have received your order but does not necessarily mean that your order has been accepted.

We may accept or decline your order for any lawful reason.

An order will be considered accepted when we send confirmation that the products have been dispatched, unless we have notified you that we cannot accept your order.

We may refuse or cancel an order where:

  • the product is unavailable;

  • we cannot obtain authorization for payment;

  • there is an error in the product description or price;

  • information provided by you is inaccurate or incomplete;

  • we reasonably believe the order is fraudulent or unauthorized;

  • the order contains inappropriate, unlawful, threatening, or abusive personalization;

  • we reasonably believe the order is intended for resale or commercial purposes where such use is not permitted; or

  • cancellation is otherwise permitted by applicable law.

If we cancel an order after payment has been made, we will refund the amount paid for the cancelled order.

9. Pricing and Sales Tax

All prices displayed on the US Website are in US dollars (USD) unless otherwise stated.

Applicable sales and use taxes will be calculated and displayed at checkout based on the shipping destination and applicable law.

Prices may change at any time before an order is accepted.

If we discover an error in the price or product information after you have placed an order, we may contact you with the correct information and give you the option to proceed with the order at the corrected price or cancel the order for a refund.

10. Payment

Payment must be made using an accepted payment method available at checkout.

You authorize us, or our authorized payment service providers, to charge the payment method you provide for the total amount of your order, including applicable taxes, shipping charges, and other amounts shown at checkout.

We use third-party payment service providers to process payments. We do not retain complete payment card information on our Website where payment processing is handled by those providers.

11. Discount Codes and Promotions

Discount codes must be entered at checkout or as otherwise instructed.

Unless expressly stated otherwise:

  • discount codes apply only to eligible products;

  • discount codes cannot be combined with other offers or promotions;

  • discounts do not apply to shipping charges or gift cards;

  • discounts cannot be exchanged for cash;

  • discount codes are non-transferable; and

  • promotional offers may have additional terms, exclusions, and expiration dates.

Certain brands, products, books, gift sets, personalized products, sale items, and other products may be excluded from promotions. Any applicable exclusions will be stated with the relevant promotion.

We reserve the right to cancel, modify, suspend, or terminate a promotion or discount code where permitted by law.

New Customer Discount

Any new customer discount is available only to eligible new customers who meet the requirements stated in the applicable offer.

Unless otherwise stated, the offer is limited to one discount per eligible customer and one qualifying online order.

Save As A Set

"Save As A Set" prices are available when the specified products are purchased together as a set.

The set price represents a saving compared with the applicable individual selling prices of the products included in the set.

“Save As A Set” pricing may change from time to time. We reserve the right to change, amend, or withdraw any “Save As A Set” price or set offering at any time.

“Save As A Set" offers cannot be combined with other discounts or promotional offers unless expressly stated.

12. Shipping and Delivery

We will ship products to the shipping address provided during checkout.

You are responsible for ensuring that your shipping information is complete and accurate.

Shipping options, estimated delivery dates, costs, and applicable restrictions will be displayed at checkout.

Delivery times are estimates unless we expressly state otherwise.

We will make reasonable efforts to ship orders within the timeframe stated at checkout or in the applicable order confirmation.

If we are unable to ship an order within the promised timeframe, we will provide any notices and options required by applicable law, including any applicable right to cancel the order and receive a refund.

Federal law generally requires online sellers to have a reasonable basis for advertised shipping times. If no shipping time is stated, federal law generally requires shipment within 30 days, subject to applicable exceptions.

We are not responsible for delays caused by events outside our reasonable control, including carrier delays, severe weather, natural disasters, government action, labor disruptions, or other force majeure events.

If an order is returned to us because an incorrect or incomplete shipping address was provided, we may require additional shipping charges before reshipping the order, where permitted by law.

13. Shipping Charges

Shipping charges are calculated and displayed at checkout.

Any free-shipping offer will be subject to the terms stated in the applicable promotion.

Unless expressly stated otherwise, free shipping applies only to qualifying merchandise and does not apply to other excluded charges.

We reserve the right to change or withdraw free-shipping offers at any time, subject to applicable law.

14. International Orders

The US Website is intended primarily for customers purchasing for delivery within the United States.

If we accept an order for delivery outside the United States, the customer may be responsible for applicable customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

15. Order Cancellations

If you wish to cancel an order, please contact Customer Service as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests received before an order enters production or is shipped. However, an order may not be cancellable once production or fulfillment has begun.

Personalized products may enter production shortly after an order is placed.

If we are unable to cancel your order, you may be required to follow the applicable returns policy.

Nothing in this section limits any cancellation or refund rights you may have under applicable law.

16. Returns and Exchanges

Our return policy applies to eligible products purchased through the Website.

If you are not satisfied with an eligible non-personalized product, please contact Customer Service within the applicable return period stated on our Website.

Unless otherwise stated, customers are responsible for return shipping costs for returns that are not the result of a defect, damage, incorrect item, or error on our part.

Returned products must be in appropriate condition and, where applicable, with their original packaging and accessories.

We reserve the right to refuse a return or reduce a refund where permitted by applicable law if a product has been materially used, damaged, altered, or otherwise not returned in an appropriate condition.

Personalized Products

We do not accept returns of personalized or customized products solely because of a change of mind.

This does not affect your rights where a personalized product is defective, damaged, incorrectly produced or personalized due to our error, or where otherwise required by applicable law.

Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged, or different from what you ordered, please contact Customer Service as soon as reasonably possible.

Please provide your order number and, where appropriate, photographs of the product and packaging so that we can investigate the issue.

Where the issue is our responsibility, we may provide a replacement, repair, refund, or other appropriate remedy in accordance with applicable law.

17. Refunds

Where a refund is approved, we will generally issue the refund to the original payment method used for the purchase, unless otherwise required or permitted by law.

The time for the refund to appear in your account may depend on your payment provider or financial institution.

Where a refund is required by applicable federal law because we cannot fulfill an order as promised, we will provide the refund in accordance with applicable law. 

Any applicable shipping refunds will be handled in accordance with our return policy and applicable law.

Nothing in these Terms is intended to limit any refund rights that cannot legally be excluded.

18. Wrong Item Received

If you receive an item that is different from the product you ordered, please contact Customer Service with your order number and details of the incorrect product.

Where the error is ours, we will provide appropriate instructions for returning the incorrect item and arrange a replacement or refund as appropriate.

19. Faulty or Damaged Items

If you receive a product that is faulty or damaged, please contact Customer Service with your order number, details of the product, and a description of the problem.

We may request photographs or other information to help us assess the issue.

If the product is defective, we will provide an appropriate remedy in accordance with applicable law and our applicable returns policy.

A product damaged as a result of misuse, improper care, unauthorized modification, or failure to follow applicable care instructions may not qualify for a remedy.

20. Clothing and Care Instructions

Products should be cared for in accordance with the care instructions supplied with the product.

We may decline a return or warranty claim where damage has resulted from failure to follow the applicable care instructions, except where otherwise required by applicable law.

21. Color and Appearance

We make reasonable efforts to display product colors accurately.

However, the color displayed on your device may differ from the actual color of the product due to differences in screen settings, lighting, hardware, and other factors.

Minor variations in color or appearance do not necessarily constitute a product defect.

22. Gift Cards

Gift cards are subject to any additional gift card terms displayed at the time of purchase.

Unless otherwise stated, discount codes and promotional discounts do not apply to gift card purchases.

Gift card terms will comply with applicable federal and state law.

23. Website Availability

We try to keep the Website available and functioning properly, but we do not guarantee that the Website will always be available, uninterrupted, secure, or error-free.

Access may be temporarily suspended or restricted for maintenance, repairs, upgrades, technical problems, security reasons, or circumstances beyond our reasonable control.

24. Intellectual Property

All content on the Website, including text, photographs, graphics, logos, designs, product images, videos, software, and other materials, is owned by or licensed to My 1st Years or its licensors and is protected by applicable intellectual property laws.

You may access and use the Website for your personal, non-commercial use.

You may not reproduce, distribute, modify, publish, transmit, create derivative works from, sell, or commercially exploit Website content without our prior written permission.

"My 1st Years" and related names, logos, designs, and trademarks are the property of their respective owners.

25. User Content

If you submit, upload, post, or otherwise provide content to us through the Website, including reviews, photographs, comments, or other material ("User Content"), you represent that:

  • you have the necessary rights and permissions to provide the User Content;

  • the User Content does not infringe another person's intellectual property, privacy, publicity, or other rights;

  • the User Content is not unlawful, defamatory, threatening, obscene, abusive, fraudulent, or otherwise inappropriate; and

  • the User Content complies with applicable law.

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, and adapt User Content for purposes related to operating, promoting, and improving our business and Website, subject to our Privacy Policy and applicable law.

We reserve the right to remove User Content that we reasonably believe violates these Terms or applicable law.

26. Prohibited Conduct

You must not use the Website to transmit or post material that:

  • is unlawful, threatening, abusive, defamatory, obscene, discriminatory, or fraudulent;

  • infringes another person's rights;

  • contains malicious code or other harmful material;

  • promotes illegal activity;

  • impersonates another person or entity;

  • attempts to obtain another person's personal or financial information without authorization; or

  • otherwise interferes with the Website or our business.

We may cooperate with law enforcement and comply with valid legal processes requiring disclosure of information.

27. Social Media

Please remain vigilant regarding fraudulent social media accounts or individuals impersonating My 1st Years.

Our official social media accounts are the accounts identified through our Website.

We will never ask you to provide payment card information, passwords, or other sensitive financial information through an unsolicited social media message.

If you receive a suspicious message claiming to be from My 1st Years, please contact us through the contact information published on our Website.

28. Third-Party Websites and Services

The Website may contain links to third-party websites, services, or platforms.

We are not responsible for the content, policies, security, availability, or practices of third-party websites or services.

Your use of third-party websites or services is subject to their own terms and policies.

29. Advertising and Sponsorship

The Website may contain advertising, sponsored content, or promotional material.

Advertisers and sponsors are responsible for the accuracy and legality of material they submit for publication.

We are not responsible for errors or inaccuracies in third-party advertising or sponsorship material.

30. Disclaimer

To the fullest extent permitted by applicable law, the Website and its content are provided on an "as available" and "as is" basis.

We do not guarantee that the Website or its content will always be accurate, complete, current, secure, or uninterrupted.

However, nothing in these Terms excludes or limits any warranty, representation, consumer protection, or other right that cannot legally be excluded or limited under applicable law.

31. Limitation of Liability

To the fullest extent permitted by applicable law, My 1st Years and its affiliates, officers, directors, employees, agents, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to your use of the Website or your purchase or use of products, except to the extent such limitation is prohibited by applicable law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud, willful misconduct, or other liability that applicable law does not permit us to exclude or limit.

Nothing in these Terms limits or waives any rights or remedies available to consumers under applicable federal or state law.

32. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless My 1st Years, Infinity Reliance Limited, and their officers, directors, employees, agents, affiliates, licensors, and service providers from claims, losses, liabilities, damages, costs, and reasonable expenses arising out of:

  • your violation of these Terms;

  • your unlawful or unauthorized use of the Website;

  • your violation of another person's rights; or

  • User Content submitted by you.

This indemnification obligation does not apply to the extent a claim results from our own negligence, willful misconduct, or other conduct for which applicable law does not permit indemnification.

33. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, fire, flood, epidemic or pandemic, war, terrorism, government action, labor disputes, transportation disruptions, supply-chain disruptions, power failures, internet or telecommunications failures, or other events beyond our reasonable control.

34. Governing Law and Disputes

These Terms and any dispute, claim, or controversy arising out of or relating to these Terms, the Website, or the purchase or use of our products will be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-laws principles, except to the extent that applicable law requires the application of the laws of another jurisdiction.

Any dispute that cannot be resolved informally will be subject to the jurisdiction of the applicable federal or state courts located in the State of Delaware, unless applicable law requires that the dispute be brought in another jurisdiction. You and Infinity Reliance LLC consent to the jurisdiction of such courts to the extent permitted by applicable law.

Nothing in these Terms is intended to limit, exclude, or waive any rights or remedies that cannot lawfully be limited, excluded, or waived under applicable law, including mandatory consumer protection rights available to you under the laws applicable to your purchase or residence.

If applicable law provides you with a right to bring a claim in another jurisdiction or requires a different dispute-resolution procedure, nothing in this Section is intended to override that requirement.

35. Electronic Communications

When you use the Website, place an order, create an account, or communicate with us electronically, you consent to receiving communications electronically, including order confirmations, shipping notifications, customer service communications, and other notices relating to your transactions.

You may opt out of marketing communications at any time using the unsubscribe instructions included in those communications. Transactional and legally required communications may still be sent.

36. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be modified or interpreted to the minimum extent necessary to make it enforceable, where permitted by law.

If it cannot be made enforceable, it will be severed from these Terms without affecting the validity of the remaining provisions.

37. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

38. Assignment

You may not assign, transfer, or sublicense your rights or obligations under these Terms without our prior written consent, except where such restriction is prohibited by applicable law.

We may assign or transfer our rights and obligations under these Terms as part of a merger, acquisition, corporate restructuring, sale of assets, or similar transaction.

39. Entire Agreement

These Terms, together with any policies or terms expressly incorporated into them, constitute the agreement between you and us concerning your use of the Website and purchases made through the Website.

If there is a conflict between these Terms and specific terms displayed for a particular product, promotion, or service, the specific terms will apply to the extent of the conflict.

40. Contact Us

If you have questions about these Terms, your order, a return, or a product, please contact us:

My 1st Years
4 Cheaney Drive
Grange Park
Northampton
NN4 5FB
United Kingdom

Email: info@my1styears.com

Website: www.my1styears.com