Help & FAQ's

My 1st Years began with our founder Jonny Sitton, who started the business in 2010 to mark life's biggest moments. My 1st Years was born from a simple idea: that life’s earliest chapters deserve to be marked beautifully: the tiny moments and the big milestones, too. 

From their very 1st breath to their 1st day at school, we’re here for every ‘1st’ - transforming fleeting moments into something significant. Each gift is lovingly designed and beautifully personalised in the UK, and comes ready to gift in a luxury gift box - free of charge.

Delivery is $10 for all orders under $100, and free for orders over $100. Taxes and delivery charges are calculated at checkout.

Each order is picked and personalised in the UK. Please allow 7-10 business days for shipping and delivery.

You can contact our customer service team at support@my1styears.com. Please include your order number, if you have one, so we can assist you as quickly as possible.

We’re happy to help with any questions. Please allow up to 1 working day for our team to get back to you.

As soon as we have dispatched your order, you will receive an email from us confirming the details of your purchase and the delivery method you have chosen. Your dispatch confirmation will also contain details of how to track the progress of your delivery. You can also login at any time to see the status of your order.

Tracking details of your order will be emailed to you with your dispatch confirmation. Alternatively, if you are a registered customer, these details can also be located within your order history, simply by logging into your account area and viewing your order history.

We use a range of high-quality personalisation methods to make your items truly yours. Most of our products feature embroidery, which gives a premium, long-lasting finish that won’t fade or peel over time, making it ideal for everyday use. But we don’t stop there. Depending on the item, we also use sublimation printing, laser engraving and UV printing to get the best results. Whether it’s sharp text, full-colour artwork or a sleek engraved finish, we always choose the technique that works best for that specific product. Each method is carefully selected to make sure your name, logo or design looks great and stands the test of time.

All our products are picked, personalised and packed with love from our headquarters in Northampton, a town in the heart of England.

No. We do not include any invoice or any price in the packaging as most of our customers send direct to the recipient. For orders being delivered to the US, we are legally required to display the contents and price of each parcel to customs.

Yes, during purchase on the basket page you will have a box available for you to write your own personal message to be sent with the gift. This will be placed on the gift card, which arrives with the parcel for the recipient to see when delivered.

In the event that you should miss your scheduled delivery, the courier will try to deliver on the next working day. If the parcel is not delivered on 3 attempts the courier will return the parcel to us. In these cases My 1st Years reserve the right to charge you again for any re-send costs that we incur.

If the order has been damaged in any way then please get in contact within 10 working days of receiving the order. We will replace the products if they have been damaged. However, due to the nature of personalised products, exchanges and refunds are not available unless it is a fault on our part. Please refer to our online returns policy for full details.

Please do contact our customer service team via our contact page. Our team will do their best to help you with your enquiry.

Please do contact our customer service team via our contact page. Our team will do their best to help you with your enquiry.

If you would like to amend your order, email us at amendments@my1styears.com within 30 minutes of placing the order. Please include your order number and the change(s) in which you would like to make.

Please note that we cannot guarantee amendments submitted after 30 minutes as your order may already be in production.

Please contact support@my1styears.com or our Live chat with photos of the fault and your order number, we will then be able to rectify this for you.

All information on product recalls and safety notices can be found here. If you have any other questions related to this please contact support@my1styears.com or use our Live chat function.