Help & FAQ's

$15.00 for Standard Shipping, $25.00 for Express Shipping. No surprise fees or extra charges for customs processing. International shipping is available from just $3.95.

If you select Standard Shipping, the delivery aim is 7-10 working days but we do ask customers to allow up to 14 days for delivery. If you select Express Shipping deliveries are estimated to arrive on the day stated when you choose your delivery type.

Yes, your products will all be packed within one of our iconic luxury gift boxes. If you order a gift set, each set receives its own luxury gift box.

As soon as we have shipped your order, you will receive an email from us confirming the details of your purchase and the delivery method you have chosen. Your shipping confirmation will also contain details of how to track the progress of your delivery. You can also login at any time to see the status of your order.

Tracking details of your order will be emailed to you with your shipping confirmation. Alternatively, if you are a registered customer, these details can also be located within your order history, simply by logging into your account area and viewing your order history.

Most of our products are personalized using embroidery. It provides a superior effect than the print alternatives and creates a permanent personalization on the items improving their appearance. However we also offer some engraving and print alternatives on certain products where this method looks best.

We do not include any invoice or any price in the packaging as most of our customers send direct to the recipient. For orders being delivered to the US, we are legally required to display the contents and price of each parcel to customs.

Yes, during purchase on the basket page you will have a box available for you to write your own personal message to be sent with the gift. This will be placed on the gift card, which arrives with the parcel for the recipient to see when delivered.

Due to the nature of personalized products, exchanges and refunds are not available unless there is a fault on our part. Please refer to our online returns policy for full details.

For Alaska, Hawaii and Puerto Rico, standard shipping may take 12-16 business days and express options are unfortunately not available. Shipping to PO boxes is not available.

If you would like to amend your order, email us at [email protected] within 30 minutes of placing the order. Please include your order number and the change(s) in which you would like to make. Please note that we cannot guarantee amendments submitted after 30 minutes as your order may already be in production.

Please contact us or use our Live chat with photos of the fault and your order number, we will then be able to rectify this for you.

All information on product recalls and safety notices can be found here. If you have any other questions related to this please contact [email protected] or use our Live chat function