Help & FAQ's

£3.99 for standard UK delivery, £7.95 for Next Day UK delivery & £10.50 for Saturday UK delivery. International charges vary depending on parcel size and location.

We don't currently offer free delivery, however sign up to our newsletters to be the first to find out when we'll be offering it again.

If you select the standard UK delivery service, the delivery aim is 7 working days but we do ask customers to allow up to 7 working days for delivery.

If you select the Express/Next Day/Saturday service, deliveries are guaranteed to arrive on the day stated when you choose your delivery type. (Next day delivery is available if ordered before 1pm Monday-Friday).

As soon as we have dispatched your order, you will receive an email from us confirming the details of your purchase and the delivery method you have chosen. Your dispatch confirmation will also contain details of how to track the progress of your delivery. You can also login at any time to see the status of your order.

Tracking details of your order will be emailed to you with your dispatch confirmation. Alternatively, if you are a registered customer, these details can also be located within your order history, simply by logging into your account area and viewing your order history.

Most of our products are personalised using embroidery. It provides a much better effect than the print alternatives and creates a permanent effect on the items improving their appearance. However we also offer some engraving and print alternatives on certain products where this method looks best.

No. We do not include any invoice or any price in the packaging as most of our customers send direct to the recipient. For orders being delivered to the US, we are legally required to display the contents and price of each parcel to customs.

Yes, during purchase on the basket page you will have a box available for you to write your own personal message to be sent with the gift. This will be placed on the gift card, which arrives with the parcel for the recipient to see when delivered.

All deliveries made by our courier service will require a signature. Please ensure that there will be somebody available at the delivery address who will be able to provide this. In the event that you should miss your scheduled delivery, the courier will leave a 'while you were out' card where you will have the option to re-arrange delivery or collect from your local sorting office. Should the courier be unable to complete delivery and the parcel has been left at the depot for over 1week, your order will be returned to us. In these cases My 1st Years reserve the right to charge you again for any re-send costs that we incur.

If the order has been damaged in any way then please get in contact within 10 working days of receiving the order. We will replace the products if they have been damaged. However, due to the nature of personalised products, exchanges and refunds are not available unless it is a fault on our part. Please refer to our online returns policy for full details.

We do deliver outside of the UK. If you select your products as normal and then in the shipping section of the checkout, please change the country to your preferred location.

Orders to Europe normally take 4-7 working days to arrive.

Orders outside of Europe normally take 5-10 working days to arrive.

If for any reason we haven't been able to answer your question then please send us an email to we would love to hear from you.

Please do contact our customer service team via our contact page. Our team will do their best to help you with your enquiry.

Please do contact our customer service team via our contact page. Our team will do their best to help you with your enquiry.

If you would like to amend your order, email us at within 30 minutes of placing the order. Please include your order number and the change(s) in which you would like to make.

Please note that we cannot guarantee amendments submitted after 30 minutes as your order may already be in production.

Please contact or our Live chat with photos of the fault and your order number, we will then be able to rectify this for you.

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