Terms & Conditions

    ADVENT CALENDAR T&Cs

    All advent calendar offers are only valid on items in your basket and do not include the cost of shipping. These offers cannot be used in conjunction with any other offers, including any items featured in the ‘OFFERS’ category on the My 1st years website or any other discounted items. The offers are only valid while stocks last, and will end at midnight on their respective days of the month. Discounts on specific products are only valid on the items stated in the offer. Please note that some of our items cannot be sent in a gift box due to size or shape of the item.

    THE WEBSITE, My 1st Years and the customer

    These terms and conditions apply to the use of this website at www.my1styears.com (the "Website"). By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

    Using this Website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms then we advise you to not use this website.

    The www.my1styears.com website is operated by Infinity Reliance Limited, a company registered in England and Wales. Our registered office is at Infinity Reliance Limited, Haslers, Old Station Road, Loughton, Essex, IG10 4PL.

    Our company registration number is 7033682.
    Our VAT registration number is 979766725.
    Any reference in these terms and conditions to "we" or "us" refers to Infinity Reliance Limited

    Our contact details are as follows:

    Registered address:
    19 Jesmond Way
    Stanmore
    Middlesex
    HA7 4QR
    United Kingdom

    General email: info@my1styears.com
    Telephone number: 020 3874 2225 or +1 (347) 6300510 in the USA
    Website: www.my1styears.com

    Privacy Policy

    You can review all the details of our privacy policy here

    Introduction

    You will be able to access all areas of this Website without registering your details with us. However, if you wish to register with the company, there are certain areas of the Website that allow you to do so.

    We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, it is advised that you should not continue to use this Website.

    Ordering from us

    You are deemed to place an order with us by ordering via our online checkout process. We will send you an order acknowledgement by email, detailing the products you have ordered.

    Our acceptance of an order takes place when we dispatch the order to the customer. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order for any reason.

    We may refuse to accept an order:

    (a) Where goods are not available
    (b) Where we cannot obtain authorisation for your payment
    (c) If there has been a pricing or product description error
    (d) If you do not meet any eligibility criteria set out in our terms and conditions
    (e) If the order is to be delivered outside of Europe. For orders outside the EU, please contact info@my1styears.com
    (f) If your order for personalised products contains content, which is deemed inappropriate for an order, i.e. threatening or abusive.
    (g) If we believe your order is for commercial or other non-domestic concerns.

    Pricing

    All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT and include it in the total price.

    Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.

    Our prices are reviewed periodically and the next review will be on 01/01/2017.

    Discount Codes and Promotions

    Discount codes must be applied when you reach the checkout.

    Codes can only be applied to full price items and cannot be used in conjunction with any other offers, unless stated otherwise.

    Discounts do not apply to shipping costs, unless stated otherwise.

    Always check the end date for discount codes, as they will not be valid after this time.

    Discounts cannot be exchanged for cash and are non transferable.

    Not valid on sale items or Gift Cards.

    My 1st Years reserves the right (i) cancel discount codes at any time; (ii) refuse to allow any individual to participate in offers; and (iii) amend these terms and conditions.

    Delivery

    We will deliver the Products ordered by you to the address, which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items, which have not been received. If you require us to send out your item to a different address after it has been returned then there may be a charge for posting it out again.

    You may specify a delivery address, which is different from your billing address, if, for example, you would like us to deliver the Products directly to the recipient.

    We do deliver outside of Europe. If you are outside the EU, please just enter your address and change the country when specified. Our international delivery courier is Sky Net and international orders may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

    If the order is made with Next Day Delivery and placed before 1 PM then it will be processed and dispatched the same day. Delivery will occur on the next working day in this instance. If you choose Standard Delivery (which comes free when spending over £50) then we aim to deliver all mainland UK standard orders within 7 working days. However, during busy periods we cannot guarantee standard delivery orders to arrive within the 7 working days. We would advise that if you require your order by a certain date to select the Next Day or Express delivery service.

    Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale.

    Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.

    If you do not receive products ordered by you within 7 days of the date on which you ordered them, we shall have no liability to you unless you notify us by email at info@my1styears.com of the problem within 10 days of the date on which you ordered the products.

    The majority of our products are dispatched 1st Class Recorded Royal Mail. If you have not received your items, you must check with your local sorting office even if you have not received notification from your postman that they are holding items for you.

    In the event that we reproduce an item for you and subsequently the original is returned as undelivered by Royal Mail, we reserve the right to charge an administrative fee up to 100% of the sales price of the reproduced product.

    We reserve the right to wait up to 10 working days from the date of dispatch before replacing an undelivered item.

    Order Cancellations

    For most items, you have the legal right to cancel your order within 7 working days of receiving the goods. However, this does not apply to certain items, which we have made, personalised or customised specifically for you. It does not apply to any goods, which have been opened.

    Order cancellations must be made in writing, quoting your order number, within 7 working days beginning the day after the day on which the item is delivered.

    If you wish to cancel your order you can notify us by email to info@my1styears.com or by telephone (0844 409 7020) before we have dispatched the goods to you or: Where goods have already been dispatched to you, the goods must be returned to us in accordance with the 'Returns and exchange' section below.

    Please note: In order to provide a fast service some products are immediately sent for production. Please check your order on screen and the confirmation email carefully as we cannot refund products, which have been mis-spelt.

    We reserve the right to cancel your order at any time and issue a full refund.

    The provisions of this clause do not affect your statutory rights.

    Returns and exchange

    If you are not completely satisfied with the goods, simply get in contact with our customer support team either via the form on the contact page or on the telephone. If it is a fault at our end, you can return them to us at any time within 14 days of receipt. We will issue a full refund or exchange as soon as possible after you cancel your order.

    The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to using a delivery service that insures you for the value of the goods, as we cannot be held responsible for items damaged or lost in the post.

    Your rights to return the goods to us will not apply in the following circumstances:

    -Any products that we have made, personalised or customised specifically for you
    -Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.
    - If you have made a spelling mistake on your order and it has been sent for production.

    If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item and your costs in returning it to us.

    The item(s) must be returned in the condition in which you received it within 30 days of delivery. By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.

    We regret that postage and packing costs for unwanted items cannot be refunded. Even if you have qualified for free delivery when placing your order, a postage and packing charge of £1.25 per item will be levied on unwanted items and deducted from any refund given.

    We have had various comments from happy customers who think we handle returns and exchange of products better than any company they have dealt with as we quite literally make the customer go through no hassle. 

    Discounts

    If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

    This returns policy does not affect your statutory rights.

    The address for returns is:

    My 1st Years - Dalepak

    45a Caswell Road

    Brackmills

    Northampton

    NN4 7PW

    I received the wrong item

    If the item you received is not what you originally ordered, please contact customer services quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on the next steps. We will rectify immediately and make sure the correct product arrives within 72 hours of you getting in contact.

    Faulty item

    If the item you received is faulty, please contact our customer services team quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. If the item is faulty, please return it to us within 30 days of receipt. Refunds cannot be given if the fault is as a result of misuse.

    Colour

    The colour of the product you receive may not match the colour as displayed by our website on your computer monitor. Please be aware that if colour is important to you, your order is placed at your own risk.

    Clothing

    We will be unable to accept the return of any item where there is evidence that washing instructions have not been followed. The item should be returned with its original packaging.

    Service Access

    While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

    Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

    Visitor Material and Conduct

    Other than personally identifiable information, which is covered under the Privacy Policy www.my1styears.com any material you transmit or post to this Website will be considered non-confidential and non-proprietary. When making a payment through My 1st Years we keep no record of any credit card details whatsoever and as soon as your payment goes through, the details are dismissed from our website. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

    You are prohibited from posting or transmitting to or from this Website any material:

    (a) - that is threatening, defamatory, obscene, indecent, seditious, offensive, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience
    (b) - for which you have not obtained all necessary licences and/or approvals
    (c) - which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world or

    You may not misuse the Website (including, without limitation, by hacking).

    We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the clauses of above.

    Registration

    To register with My 1st Years, simply visit www.my1styears.com and fill in your details.

    Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

    Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

    We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

    Disclaimer

    While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

    The material on this Website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

    Liability

    We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

    Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977) (ii) fraud (iii) misrepresentation as to a fundamental matter or (iv) any liability which cannot be excluded or limited under applicable law.

    If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

    You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

    Advertising and Sponsorship
    Part of the Website may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Website complies with relevant laws and codes. We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material.

    Governing Law and Jurisdiction

    These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the non-exclusive jurisdiction of the English courts.

    We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom and Eire. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom and Eire, you do so at your own risk and you are responsible for compliance with local laws.

    Miscellaneous

    You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

    If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions, which shall continue to have full force and effect.

    Only the parties to these terms and conditions may seek to enforce them. Nothing in these terms and conditions is intended as granting any persons who are not parties to these terms any rights under the Contracts (Rights of Third Parties) Act 1999.

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